Job Title: Analyst I or II

JOB DUTIES & RESPONSIBILITIES:

  • Conducts audits using client data to identify errors and recover revenue
  • Finds, supports, and documents audit and claims operation.
  • Produces claims
  • Updates claims management system
  • Bills claims to client
  • Reviews contracts, agreements, paperwork, and electronic documents
  • Inspects and evaluates client financial information
  • Provides vendors with claim back-up information
  • Packages claims for vendor and/or client
  • Conducts buyer, contract and document pulls as required
  • Provides support for audit team.
  • Actively contacts vendors as part of the claim production process
  • Independently produces written correspondences to vendor inquiries.
  • Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.
  • Produces number and dollar volume of claims goals as defined by team leader and/or management.
  • Adheres to the overall timing and deadline of an audit cycle.

 

REQUIRED WORK EXPERIENCE:

  • Extensive PC skills including knowledge of Microsoft Office and preferably database experience

FUNCTIONAL COMPETENCIES:

 

Domain/Industry Knowledge & Focus

  • Understands the core concepts and tasks of recovery audit
  • Familiar with assigned customer base
  • Basic understanding of commercial recovery productivity
  • Little to no understanding of broader industry
  • Able to effectively review one project or vendor complexity level after training period

 

Data Analysis

  • Competent at using ERP for assigned tasks
  • Competent at designing and using simple query tools
  • Ability to analyse large data sets
  • Able to learn review tools used quickly with few, if any, technical barriers to reaching effective level of performance

 

Problem identification & Resolution

  • Finds solutions to underlying issues through structured analysis
  • Proactively analyses, identifies, and seeks relevant information from a wide variety of sources

 

Claim Production & Quality

  • Meets and strives to exceed claims goals
  • Consistently produces at or above average claim totals or claim counts for similarly rated employees on like projects or vendor complexity levels
  • Competent at standard tools and processes for audits and claims
  • Performs entry-level audit tasks with supervision
  • Identifies variances and/or errors in the procurement and payment processes 
  • Able to learn while doing (i.e., produce claims while learning the process)
  • Produces accurate work
  • Seeks feedback on quality of work
  • Maintains paybacks and cancel % in line with expectations

 

Client & Supplier Management

  • Interfaces effectively with suppliers as needed to explore basic claim support and topics
  • Able to ask relevant and focused questions of trainers or more senior employees to deepen concept knowledge and skill set, either in person or in writing
  • Shows organization of information given and demonstrates ability to adapt work practices in response to instruction with limited training/instruction repetition needed

 

BEHAVIORAL COMPETENCIES:

 

THINKING

Maintains a Client Focus

  • Delivers on commitments to clients
  • Understands clients stated needs and requirements
  • Communicates with vendors in professional and timely manner
  • Meets clients’ needs
  • Maintains positive relationships with clients and vendors

 

RELATING

Communicates with Impact

  • Communicates in clear and concise manner
  • Values and listens to others
  • Adapts communication to different audiences
  • Shares information in a timely manner

 

SELF-MANAGING

Displays Emotional Intelligence

  • Remains calm and composed with day-to-day challenges
  • Maintains focus when under pressure
  • Recovers from setbacks typical to role
  • Adapts to changes and shifting requirements, and maintains openness to new approaches
  • Aware of own emotions and reactions
  • Builds positive and trusting relationships with colleagues
  • Sees the positive in people, situations, and events

 

Organizes & Prioritizes 

  • Organizes info to complete daily work
  • Plans and performs work in systematic way
  • Seeks guidance with competing demands & priorities
  • Manages tasks effectively to deliver work on time
  • Shifts priorities as directed by others

 

Takes Initiative

  • Takes responsibility for own performance – work done on time and to quality
  • Performs routine tasks without being prompted
  • Anticipates problems might encounter in daily tasks
  • Accepts responsibility for and corrects mistakes
  • Seeks out additional work; offers to help others

 

ACHIEVING

Drives for Results

  • Tenacious in overcoming routine challenges, seeks support
  • Completes tasks in timely manner
  • Strives to meet goals and objectives
  • Maintains energy and focus
  • Maintains self-motivation and determination to meet deadlines and expected outcomes

 

WORKING CONDITIONS:

  • Benefits include Medical and Dental Schemes, Pension Scheme, Life Cover, Income Protection, 25 days holiday plus Bank Holidays, On-Line Learning Portal, Employee Assistance Programme, Subsidised Gym Membership, Eye Care, Cycle to Work Scheme, Enhanced Maternity and Paternity Pay