Job Description

JOB DUTIES & RESPONSIBILITIES:

• Customarily and regularly directs the work of at least 2 or more full-time employees.
• Assists in maintaining appropriate staffing levels for the audit; leverage the resources and abilities of the audit team to maximize all recovery opportunities; assists in directing the work and processes of the team; provide consistent and contrastive feedback to help increase effectiveness at the audit.
• Breaks project goals down into individual auditor goals; ensures that all assignments for the audit project team are distributed appropriately and that deadlines for the audit project team are met.
• Tracks claim production and auditor productivity.
• Makes audit projections for specific projects; meets claim generation targets for each project.
• Ensures that all communications to the audit project team regarding the project are timely, accurate and thorough.
• Interprets and validates client data and information.
• Produces claims in accordance with client guidelines and PRGX procedures; meet regularly with client to review claim concepts.
• Helps develop new audit concepts or procedures for team to ensure claim quality and consistency; applies audit concepts across entire audit.
• Provides elevated level of contact for difficult vendor issues; negotiates outstanding claim issues with client vendors.
• May participate in in pre-data calls, audit planning calls and other meetings as deemed necessary by audit management.
• Works with audit management to determine data needs and to develop audit plan for projects; coordinate data needs with IT; collaborates on SQL and other data processes.
• Provides timely updates of audit status and/or issues to audit management.
• Documents audit process.
• May help coordinate the buyer pull process with client.
• Raises issues regarding problems that block individual or audit team effectiveness.
• Supports implementation of best practices.
• Provides guidance and helps train auditors and other staff; coordinates training and production of shared service and/or offshoring activities.

·       May maintain audit plan(s), scope parameters and due diligence information for the audit(s).

REQUIRED WORK EXPERIENCE:

·       Excellent IT knowledge and working knowledge of Microsoft Office

·       Minimum of 4+ years professional business experience in Accounting/Auditing related work

·       Minimum of 2+ years in a client facing environment

FUNCTIONAL COMPETENCIES:

Domain/Industry Knowledge & Focus

• Overall understanding of the audit process end to end
• Strong awareness of industry
• Knowledge of target customer business and audit process
• Understands the general business reasons for claim concepts
• Familiar with key PRGX competitors

Data Analysis

• Integrates information from the wider business and from external sources to inform decisions
• Evaluates diverse, complex, conflicting data to find best way forward
• Finds subtle trends in data and understands long-term impacts for clients and the business
• Presents data in compelling manner, highlighting key messages
• Works with audit team, client, and CDS to develop ad hoc reporting
• Develops client-required reporting

Problem identification & Resolution

• Finds multi-pronged solutions to complex problems with little support
• Seeks and integrates information from wider business and external sources to inform decisions for their area of responsibility
• Evaluates and integrates diverse, complex and at times conflicting information to identify the best way forward
• Manages risks by weighing the potential implications of action versus no action
• Challenges established thinking in constructive way
• Encourages the exchange of new ideas

Claim Production & Quality

• Effectively manages lower-level associate’s day-to-day activities
• Effectively manages the team’s SLA
• Provides reports on secondary exposure & recommends solutions
• Checks work of others to ensure accuracy
• Establishes processes and quality controls to minimize risk of common errors
• Holds team accountable for quality
• Provides meaningful input on claim production and quality to manage team member performance
• Provides training to less experienced auditors and staff
• Finds and implements process and procedure improvements related to team tasks

Client & Supplier Management

• Finds opportunities to improve profitability of existing projects and accounts
• Finds opportunities to grow business with new audit opportunities for existing clients
• Effectively communicates in and contributes to client meetings to drive claim production
• Understands key financial indicators for their accounts
• Interfaces frequently with suppliers and client stakeholders to access data and documentation supporting audit needs
• Effectively and efficiently manages suppliers through the audit process
• Presents claims to clients and effectively supports development logic

People & Team Management

• First to help lower levels solve difficult problems
• Manages lower-level associates’ day-to-day activities
• Encourages colleagues to support one another in the completion of their work
• Encourages and listens to input from others
• Shares information with relevant parties in a timely fashion
• Leads by example
• Provides on-the-job training to more junior colleagues
• Provides consistent and constructive feedback to team members
• Provides support and input for Performance Management process
• Fosters a positive working environment
• Helps lower levels to recognize and correct mistakes
• Provide consistent and constructive feedback to help increase effectiveness of the audit
• Identifies areas of improvement to help create efficiencies
• Identifies when there are potential risks and problems that require escalation, and escalates appropriately

BEHAVIORAL COMPETENCIES:

THINKING

Maintains a Client Focus

·       Identifies client needs

·       Balances needs of clients, vendors, and PRGX in decisions

·       Maintains positive, professional relationships with key client contacts

·       Ensures team meets client needs with high level of service

• Communicates client needs to team

RELATING

Communicates with Impact

·       Self-confident and engages wide variety of audiences

·       Influences others effectively using multiple styles

·       Facilitates open free flow of info across stakeholders

·       Comfortable in complex, ambiguous and pressured situations, adapts communication accordingly

• Encourages others to listen and value input

Motivates Others

·       Builds team engagement with local vision and strategy

·       Promotes enthusiasm on team

·       Adapts motivational strategies to individuals

·       Values and provides recognition

·       Inspires others to meet or exceed goals

·       Empowers with authority and latitude to accomplish goals

• Takes an empathetic lens to how information might be received, and adapts communication accordingly

SELF-MANAGING

Displays Emotional Intelligence

·       Remains calm with pressures of leading a team

·       Keeps team members calm and focused

·       Encourages others to recover quickly from setbacks

·       Responds resourcefully to change and ambiguity

·       Aware of the impact of their emotions and reactions on those they lead, and manages their emotions accordingly

·       Builds trusting and supportive relationships with direct reports and colleagues

·       Role models positivity in the workplace, and encourages team members to see the positive in people, situations and events

• Able to relate to many different types of people, sense their emotions, and consider their perspectives

Organizes & Prioritizes

·       Allocates staff and resources to meet business needs

·       Develops plans to meet team’s near- to mid-range goals

·       Provides clarity to others in regards to prioritizing

·       Prioritizes work so business needs are met

• Quickly shifts priorities and plans based on changes

Takes Initiative

·       Takes responsibility for team’s performance

·       Takes decisive action in a crisis

·       Anticipates and proactively addresses issues that could impact client or business in mid-term

·       Accepts responsibility for the team’s mistakes, and takes steps to ensure they don’t happen again

·       Proactively takes action to help the organization meet broader goals

• Incorporates new ideas into thinking

ACHIEVING

Drives for Results

·       Role models tenacity

·       Holds others accountable for delivering results

·       Sets challenging yet achievable goals, and encourages the team to deliver

·       Maintains energy when faced with high pressure situations and/or a heavy work load

• Makes decisions to enhance the organization’s mid-term financial position

Manages Execution

·       Makes full use of available resources

·       Delegates and empowers effectively

·       Supports team by identifying and removing barriers to achieving goals

·       Coordinates work efforts within team

• Identifies and provides needed resources and support

Provides Direction

·       Sets clear expectations that support team’s goals

·       Sets high standards and keeps team focused

·       Helps the team understand how their work supports business area’s strategy

• Adapts leadership style to person or situation

LEADING

Leads Change

·       Helps team understand need for change

·       Supports implementation of change on team

·       Identifies short-term business opportunities and the changes needed to bring opportunities to life

·       Monitors effectiveness of change initiatives

• Seeks to understand and address resistance to change on the team

Coaches & Develops

·       Provides coaching & support to build current and future skills

·       Encourages colleagues to support each other to complete team’s work

·       Provides timely and constructive feedback to direct reports on work & behavior

·       Provides team members with challenging and motivating work

• Provides space to make mistakes and learn from them

WORKING CONDITIONS:

• Employee Assistance Programme