Job Title: Manager/Sr. Manager, Audit Operations

Date: 2021

Division/Department: Recovery Audit


Reports to: Directorate

Service Line: Recovery Audit – Non-Commissioned

Band: 5 – Sr Management / Specialist

Zone: NA





Type of position:

☒ Full-time ☐Temporary

☐Part-time ☐Other

FLSA Status: Hours________ / week

☐Exempt ☒Not applicable





  • Customarily and regularly directs the work of at least 3 or more full-time employees.
  • Maintains appropriate staffing levels for the audit; leverage the resources and abilities of the audit team to maximize all recovery opportunities; directs the work and processes of the team; provide consistent and contrastive feedback to help increase effectiveness at the audit.
  • Analyzes and manages audit profitability through revenue generation and expense control and implements necessary changes to hold or improve profitability.
  • May assist in developing, maintaining, and reporting on audit(s) budget and forecast.
  • May oversee and provide input on audit team compensation.
  • Develops audit plan and project goals; breaks project goals down into individual auditor goals; ensures that all assignments for the audit team are distributed appropriately and that deadlines for the audit project team are met.
  • Ensures all communications to the audit team are timely, accurate and thorough.
  • Makes audit projections for specific projects; meets claim generation targets for each project.
  • Maintains accurate audit plan(s), scope parameters and due diligence information for the audit(s).
  • May produce claims in accordance with client guidelines and PRGX procedures; may meet with client on a regular basis to review claim concepts.
  • Act as client contact for operational issues, questions, or local requests (coordinating with Audit Director where applicable).
  • Tracks claim production and auditor productivity.
  • Provides elevated level of contact for difficult vendor issues.

·         Works with key individuals to determine appropriate and timely data acquisition.

  • Raises issues regarding problems that block individual or audit team effectiveness.
  • Supports, tracks and implements best practices.
  • Provides guidance and helps train auditors and other staff; coordinates training and production of shared service and /or offshoring activities.
  • Carries out management responsibilities in accordance with PRGX policies and procedures including interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance of team members; rewarding and disciplining employees; addressing complaints and resolving problems.
  • May produce, reconcile and submit client billings and adhere PRGX revenue recognition guidelines.



  • Minimum of 3 years professional Accounting/business experience at team leader/manager level gained in FMCG/Commercial environments.
  • Professional audit experience would be a distinct advantage.





Domain/Industry Knowledge & Focus

  • More specific knowledge of direct competitors
  • Familiar with broader PRGX customer base
  • Can explain the role of the team within PRGX
  • Understanding of PRGX service lines and capabilities




Data Analysis

  • Integrates information from the wider business and from external sources to inform decisions
  • Evaluates diverse, complex, conflicting data to find best way forward
  • Finds subtle trends in data and understands long-term impacts for clients and the business
  • Presents data in compelling manner, highlighting key messages
  • Works with audit team, client, and CDS to develop ad hoc reporting
  • Develops client-required reporting


Problem identification & Resolution

  • Defines alternatives for solving problems and directs the team for the most efficient outcome
  • Plans problem-solving approaches for large projects
  • Monitors implementation plans and evaluates the results
  • Encourages others to think outside of traditional approaches to solve problems


Claim Production & Quality

  • Tracks claim production and auditor productivity
  • Validates client data and communicates with IT
  • Communicates high quality standards and holds team accountability to meet them
  • Supports management of audit P&L
  • Manages a QA process and team
  • Establishes and improves QA processes
  • Identifies and implements process and procedure improvements
  • Develops complex projects
  • Identifies common errors and puts processes in place to minimize the risk of reoccurrence


Client & Supplier Management

  • Manages client to identify new opportunities and build future audit opportunity pipeline
  • Manages the expansion and development of opportunities to improve profitability of projects and accounts
  • Performs client-specific opportunity assessments
  • Effectively and efficiently manages clients through the audit process, including new client onboarding
  • Acts as client contact for day-to-day operational issues, questions or local requests.
  • Builds strong client relationships
  • Develops partnerships with client contacts that build credibility and integrity
  • Meets with client contacts/merchants on a regular basis to educate and update
  • Effectively represents PRGX in audit settlement and negotiation meetings
  • Creates and delivers client management reports
  • Maintains accountability for understanding client systems and processes for the effective delivery and development of client data
  • Effectively engages in sales process as subject matter expert when requested
  • Generates new ideas to solve problems across several categories and in more complex situations
  • Ensures there are effective controls in place to reduce slippage and safeguard the ability to meet client expectations


People & Team Management

  • Ensures all communications to the audit team are timely, accurate and thorough
  • Makes staffing recommendations and decisions that ensure profitability
  • Manages the audit team to ensure maximum resource utilization
  • Provides guidance and acts as a mentor to lower-level employees
  • Directs the overall plan, work, and processes of the team
  • Understands performance metrics for their team
  • Carries out management responsibilities in accordance with PRGX policies and procedures
  • Sets team goals
  • Tracks auditor productivity and addresses deficiencies
  • Takes ownership of the Performance Management process
  • Recognize the need for changes and initiate appropriate improvement actions to enhance operating effectiveness
  • Implement systems to ensure smooth functioning of daily operations across related processes
  • Develop motivational vehicles to help drive efficiencies
  • Ability to work with others to communicate ambiguous concepts
  • Determine how risk/problem can be resolved, or if it needs to be further escalated and addressed with client, and escalates appropriately





Maintains a Client Focus

·         Identifies client needs

·         Balances needs of clients, vendors, and PRGX in decisions

·         Maintains positive, professional relationships with key client contacts

·         Ensures team meets client needs with high level of service

  • Communicates client needs to team



Communicates with Impact

·         Self-confident and engages wide variety of audiences

·         Influences others effectively using multiple styles

·         Facilitates open free flow of info across stakeholders

·         Comfortable in complex, ambiguous and pressured situations, adapts communication accordingly

  • Encourages others to listen and value input


Motivates Others

·         Builds team engagement with local vision and strategy

·         Promotes enthusiasm on team

·         Adapts motivational strategies to individuals

·         Values and provides recognition

·         Inspires others to meet or exceed goals

·         Empowers with authority and latitude to accomplish goals

  • Takes an empathetic lens to how information might be received, and adapts communication accordingly



Displays Emotional Intelligence

·         Remains calm with pressures of leading a team

·         Keeps team members calm and focused

·         Encourages others to recover quickly from setbacks

·         Responds resourcefully to change and ambiguity

·         Aware of the impact of their emotions and reactions on those they lead, and manages their emotions accordingly

·         Builds trusting and supportive relationships with direct reports and colleagues

·         Role models positivity in the workplace, and encourages team members to see the positive in people, situations, and events

  • Able to relate to many different types of people, sense their emotions, and consider their perspectives


Organizes & Prioritizes

·         Allocates staff and resources to meet business needs

·         Develops plans to meet teams’ near- to mid-range goals

·         Provides clarity to others in regard to prioritizing

·         Prioritizes work so business needs are met

  • Quickly shifts priorities and plans based on changes


Takes Initiative

·         Takes responsibility for team’s performance

·         Takes decisive action in a crisis

·         Anticipates and proactively addresses issues that could impact client or business in mid-term

·         Accepts responsibility for the team’s mistakes, and takes steps to ensure they don’t happen again

·         Proactively takes action to help the organization meet broader goals

  • Incorporates new ideas into thinking






Drives for Results

·         Role models tenacity

·         Holds others accountable for delivering results

·         Sets challenging yet achievable goals, and encourages the team to deliver

·         Maintains energy when faced with high pressure situations and/or a heavy workload

  • Makes decisions to enhance the organization’s mid-term financial position


Manages Execution

·         Makes full use of available resources

·         Delegates and empowers effectively

·         Supports team by identifying and removing barriers to achieving goals

·         Coordinates work efforts within team

  • Identifies and provides needed resources and support


Provides Direction

·         Sets clear expectations that support team’s goals

·         Sets high standards and keeps team focused

·         Helps the team understand how their work supports business area’s strategy

  • Adapts leadership style to person or situation



Leads Change

·         Helps team understand need for change

·         Supports implementation of change on team

·         Identifies short-term business opportunities and the changes needed to bring opportunities to life

·         Monitors effectiveness of change initiatives

  • Seeks to understand and address resistance to change on the team


Coaches & Develops

·         Provides coaching & support to build current and future skills

·         Encourages colleagues to support each other to complete team’s work

·         Provides timely and constructive feedback to direct reports on work & behavior

·         Provides team members with challenging and motivating work

  • Provides space to make mistakes and learn from them



  • Benefits include Medical and Dental Schemes, Pension Scheme, Life Cover, Income Protection, 25 days holiday plus Bank Holidays, On-Line Learning Portal, Employee Assistance Programme, Subsidised Gym Membership, Eye Care, Cycle to Work Scheme, Enhanced Maternity and Paternity Pay