JOB DUTIES & RESPONSIBILITIES:

· Lead and implement the CRM processes & sales tools to be used across the company. The Manager will be responsible for the production and implementation of standardized reporting across the organization (either automated reports through the CRM tool or custom as needed for specific executive projects) and leveraging Salesforce.com tool.

· Oversee the administration of the company’s CRM tool, leveraging sales/marketing coordinators to efficiently handle day-to-day administrative requirements.

· The Manager will oversee all responses to proposal requests in collaboration with the appropriate internal SMEs.

· Manage the process to configure and roll-out enhancements and updates to Salesforce.com across the organization, adapting as needed to the company’s sales processes and the roles & responsibilities of New Business Development, Profit Optimization, Client Services and Marketing.

· Develop and implement Salesforce.com reports to track group and individual progress and performance.

· Partner with inside sales to continuously enhance target lists ensuring that data integrity and target focus are aligned with strategic needs.

· Lead and manage the data integrity throughout the CRM to ensure that reporting and marketing automation are accurate and enabled.

Manage and support sales team with projects, including preparation and execution of all phases in a projects life cycle regarding updates in Salesforce.com and SharePoint.

· Gain thorough understanding of the PRGX business and go-to-market model with a focus on driving efficiencies through standardization where applicable, yet recognition for the needed differences between geographies, industries and services.

· Support the overall organizational revenue delivery process by leading regular meetings/calls to quantify current pipeline and opportunities.

· Act as the key liaison between sales and marketing to ensure that lead generation activity is sufficient and aligned with the current pipeline requirements across business segments.

· Support execution of the sales processes & programs Globally.

· Contributes to the success of the organization by helping others accomplish job results; learning new skills needed by the team; finding new ways to help the team.

· Collaborate effectively with Sales, Finance, IT, Legal and company executives to execute responsibilities.

· Support Sales team in leveraging sales tools and ensuring both data accuracy and completeness

 

WORK EXPERIENCE AND EDUCATION REQUIREMENTS:

· Bachelor’s degree (B. A.) from four-year College or University required; higher degree and /or education required.

· At least 3 years supporting a sales team and at least 1 year of Salesforce.com administrative experience.

· Line marketing experience including branding, communications, and agency management highly desirable

· Ideal candidate will drive towards automation and usage of Salesforce.com vs. developing reports manually.

· Experience in configuring SaaS tools and leveraging Marketo.

· Requires understanding of sales processes and linkages to financials. Experience in Sales in a professional services environment is a plus.

· Effectively teams and collaborates outside of the organization with IT, Finance, and Legal to implement solutions that are holistic in nature

· Effectively builds relationship & trust with business line/service line leaders & executives with a focus on aligning lead generation to the sales process

· Ability to prioritize and delegate

· Strong analytics capabilities, attention to detail

· Process orientation