JOB DUTIES AND RESPONSIBILITIES:

  • Conducts audits without supervision using client data to identify errors and recover revenue
  • Produces claims
  • Reviews freight contracts, agreements, client deal files and electronic documents
  • Builds relationships with vendors
  • Provides senior level input/research on claims challenged by client
  • Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.
  • Performs quality control audits behind less experienced auditors
  • Shares best practices
  • Provides training of less experienced auditors and staff
  • Good understanding and knowledge of AR, AP and procurement functions
  • Proficient with Microsoft Office programs including Excel, Access, and PowerPoint (able to create pivot tables, queries, etc)
  • Adheres to the overall timing and deadline of an audit cycle.
  • Assists in the design of project tools

REQUIRED WORK EXPERIENCE:

  • Excellent IT knowledge and working knowledge of Microsoft Office
  • Minimum of 2-3+ years’ professional business experience in Accounting/Auditing related work
  • Minimum of 2+ years in a client facing environment

FUNCTIONAL COMPETENCIES:

Domain/Industry Knowledge & Focus

  • Broad understanding of recovery audit concepts
  • Basic awareness of broader industry
  • Well-developed understanding of Retail recovery productivity
  • Deeper knowledge in freight related claim concepts such as
    • Collect should be Prepaid
    • Freight on Backorder
    • Failure to combine/master bill of lading
    • Inbound/Outbound Freight on Recalls
  • Familiar with recovery audit priorities for assigned customers

Data Analysis

  • Proactively finds and seeks information from multiple sources
  • Finds subtle trends in data and understands impact for client and the business

Problem Identification & Resolution

  • Takes a systematic and logical approach to problem solving

Claim Production & Quality

  • Produces high-quality claims of all levels of complexity
  • Participates effectively in complex vendor correspondence 
  • Begins to develop competency in more complex claim types
  • Understands performance metrics and key metrics for their accounts
  • Recommends changes in audit processes
  • Provides direction, job shadowing and training to less experienced staff
  • Shares audit best practices with others
  • Audits without direct supervision
  • Supports the development of new audit tools
  • Able to QA peers doing same audit scope

Client & Supplier Management

  • Recommends to upper levels opportunities to expand existing audits

BEHAVIORAL COMPETENCIES:

THINKING

Maintains a Client Focus

  • Understands client’s business, needs and requirements
  • Takes personal responsibility for client issues
  • Communicates with clients and vendors in professional and responsive manner
  • Acts in the best interest of client, vendor, and PRGX

RELATING

Communicates with Impact

  • Communicates in a confident manner and makes a positive impression
  • Encourages and listens to input from others
  • Influences through one well-developed style
  • Can read the audience and adapt communication to audience needs
  • Openly and proactively communicates to others

SELF-MANAGING

Displays Emotional Intelligence

  • Remains calm and composed in challenging situations
  • Works effectively under pressure and rises to challenge
  • Recovers quickly from setbacks without losing momentum
  • Easily and quickly adapts to changing priorities or situations
  • Aware of the impact of their own emotions and reactions on others, and works at managing their emotions accordingly
  • Considers the perspective of others when conflicts arise

Organizes & Prioritizes

  • Organizes info & resources to complete tasks & projects
  • Identifies order of steps to successfully complete a project
  • Handles multiple demands and priorities with little direction
  • Prioritizes work according to relative urgency & importance
  • Adapts plans when circumstances change

Takes Initiative

  • Organizes info & resources to complete tasks & projects
  • Identifies order of steps to successfully complete a project
  • Handles multiple demands and priorities with little direction
  • Prioritizes work according to relative urgency & importance
  • Adapts plans when circumstances change

ACHIEVING

Drives for Results

  • Persistent in overcoming challenges with minimal support
  • Completes projects with little support or direction
  • Strives to exceed own and team’s goals
  • Demonstrates stamina, energy and focus over extended periods

Manages Execution

  • Leverages assigned resources
  • Clarifies responsibilities for individuals on projects
  • Supports junior level staff
  • Coordinates work efforts with colleagues
  • Recommends resources needed to complete projects

Provides Direction

  • Provides direction to junior level staff on how to complete tasks
  • Defines clear performance standards for assigned tasks/projects
  • Helps others understand how work supports project goals