Job Title: Senior Analyst III

Date: 2021

Division/Department: Recovery Audit – Retail


Reports to: Management

Service Line: Recovery Audit – Non-Commissioned

Band: 3 – Professional

Zone: NA





Type of position:

☒ Full-time ☒Temporary

☒Part-time ☐Other

FLSA Status: Hours________ / week

☐Exempt ☒Not applicable





  • Conducts audits without supervision using client data to identify errors and recover revenue
  • Produces claims
  • Reviews contracts, agreements, paperwork and electronic documents
  • Builds relationships with vendors
  • Provides senior level input/research on claims challenged by client
  • Analyzes and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.
  • Performs quality control audits behind less experienced auditors
  • Shares best practices
  • Provides training of less experienced auditors and staff
  • Good understanding and knowledge of AR, AP and procurement functions
  • Proficient with Microsoft Office programs including Excel, Access, and PowerPoint (able to create pivot tables, queries, etc)
  • Adheres to the overall timing and deadline of an audit cycle.
  • Assists in the design of project tools
  • Audits beyond specific tools/reports by applying audit experience and a wide variety of claim approaches
  • Develops new audit concepts for increased revenues
  • Proficient with core ERP systems and able to learn how to effectively navigate and utilize new systems
  • Recommends, develops and implements changes in operations and audit activities, processes and tools
  • Builds relationships with clients
  • Assists in client reporting
  • Produces number and dollar volume of claims goals as defined by team leader and/or management



  • Excellent IT knowledge and working knowledge of Microsoft Office
  • Minimum of 2-3+ years’ professional business experience in Accounting/Auditing related work

·         Minimum of 2+ years in a client facing environment





Domain/Industry Knowledge & Focus

  • Broad understanding of recovery audit concepts
  • Basic awareness of broader industry
  • Well-developed understanding of commercial recovery productivity
  • Deeper knowledge in specific claim concepts
  • Familiar with recovery audit priorities for assigned customers


Data Analysis

  • Presents to the client complex data in a clear and compelling manner (commercial only)
  • Undertakes structured analysis with complex information (retail only)


Problem identification & Resolution

  • Proactively researches and establishes procedures for problem resolution
  • Finds creative solutions to ongoing challenges


Claim Production & Quality

  • Leverages experience to go beyond standard tools for audits and claims
  • Identifies audit efficiencies
  • Identifies ways to improve audit process and procedures more broadly than related to own tasks


Client & Supplier Management

  • Has regular contact with suppliers (commercial only) and internal stakeholders (retail only) to develop/explore variety of claim support and topics





Maintains a Client Focus

  • Understands client’s business, needs and requirements
  • Takes personal responsibility for client issues
  • Communicates with clients and vendors in professional and responsive manner
  • Takes action in the best interest of client, vendor, and PRGX



Communicates with Impact

  • Communicates in a confident manner and makes a positive impression
  • Encourages and listens to input from others
  • Influences through one well-developed style
  • Can read the audience and adapt communication to audience needs
  • Openly and proactively communicates to others



Displays Emotional Intelligence

  • Remains calm and composed in challenging situations
  • Works effectively under pressure and rises to challenge
  • Recovers quickly from setbacks without losing momentum
  • Easily and quickly adapts to changing priorities or situations
  • Aware of the impact of their own emotions and reactions on others, and works at managing their emotions accordingly
  • Considers the perspective of others when conflicts arise


Organizes & Prioritizes

  • Organizes info & resources to complete tasks & projects
  • Identifies order of steps to successfully complete a project
  • Handles multiple demands and priorities with little direction
  • Prioritizes work according to relative urgency & importance
  • Adapts plans when circumstances change


Takes Initiative

  • Organizes info & resources to complete tasks & projects
  • Identifies order of steps to successfully complete a project
  • Handles multiple demands and priorities with little direction
  • Prioritizes work according to relative urgency & importance
  • Adapts plans when circumstances change



Drives for Results

  • Persistent in overcoming challenges with minimal support
  • Completes projects with little support or direction
  • Strives to exceed own and team’s goals
  • Demonstrates stamina, energy and focus over extended periods


Manages Execution

  • Leverages assigned resources
  • Clarifies responsibilities for individuals on projects
  • Supports junior level staff
  • Coordinates work efforts with colleagues
  • Recommends resources needed to complete projects


Provides Direction

  • Provides direction to junior level staff on how to complete tasks
  • Defines clear performance standards for assigned tasks/projects
  • Helps others understand how work supports project goals



  • Benefits include Medical and Dental Schemes, Pension Scheme, Life Cover, Income Protection, 25 days holiday plus Bank Holidays, On-Line Learning Portal, Employee Assistance Programme, Subsidised Gym Membership, Eye Care, Cycle to Work Scheme, Enhanced Maternity and Paternity Pay