SUMMARY:

The purpose of the Technical Operations Manager (TechOps Manager) is to manage the team that evaluates, designs, implements and supports technology solutions for PRGX by performing the following duties:

 

JOB DUTIES AND RESPONSIBILITIES:

  • Manage and mentor TechOps Engineering Team(s).
  • Execute software deployments and recommend/perform enhancements with CI/CD tools.
  • Manage, troubleshoot, and communicate operational issues on software deployments to the appropriate Development Teams via Jira.
  • Plan and execute the selection, installation, configuration, and testing of server hardware, software, and operating and systems and their supporting management systems
  • Define and apply operational policies and procedures governing information systems
  • Maintains system performance by performing system monitoring and analysis, applying patches, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; escalating application, software, and hardware problems to vendors as needed
  • Works as part of a team with other information services staff in resolving technical support and network issues
  • Upgrades information systems by conferring with internal customers, solutions vendors, and service providers as needed; developing, testing, evaluating, and installing enhancements and new software
  • Applies, and assists in defining, appropriate technology standards for the enterprise and constantly refreshes them based on changes in business need or technology requirements
  • Define and maintain baseline configurations and patching of Linux Systems
  • Design, build, deploy, and administer various Linux distributions, container platforms, and multiple Open-source technologies
  • Deploy, administer, and support Ansible, SSSD, and DNSMASQ, MinIO, ELK
  • Support and administer Hadoop clusters
  • Ability to design, configure, deploy, and administer technology automation solutions utilizing Linux, Ansible, VMware, and Cloud based technologies
  • Ability to leverage scripting languages such as shell, Python, Perl, PowerShell, VBScript, etc., to automate repetitive task and reduce human error
  • Interact with other teams to assist in supporting and troubleshooting of networking and LAN/WAN; database systems; web technologies; ftp and communication protocols; security standards; and technical project management
  • Experience in multiple domain environments, virtualization, clustered servers, container platforms, cloud technologies, hardware support and repair
  • Must be able to communicate effectively with peers, management, and internal customers as needed
  • Must possess strong analytical and problem-solving skills
  • Protects organization’s value by adhering to company data protection standards
  • Documents actions by completing forms, reports, logs and records and developing new documentation as needed
  • Validates and utilizes system/environment run books provided by Platform Engineering team ensuring TechOps team has documentation required to support systems
  • Assist in budgeting hardware and software requirements
  • Results oriented individual, with the ability to work independently on planning and implementation of large-scale, complex technical solutions in a highly dynamic and fast-paced environment with minimal management supervision

WORK EXPERIENCE AND EDUCATION REQUIREMENTS:

  • Bachelor’s degree (B.A.) from four-year college or university; or 7+ years of related experience and/or training; or equivalent combination of education and experience
  • Ideal candidate will have 7+ years of experience as a Linux system engineer or architect. 
  • Experience with containers platforms such as Kubernetes or Docker is a plus.
  • Able to work in an office environment with minimal supervision.

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