AP Profit Recovery Drives Compliance & Efficiency for Global Pharma Leader

Challenge: Global Pharma Company Seeks Greater Audit Coverage & Compliance Insight 

A multinational pharmaceutical manufacturer faced challenges managing supplier payments across dozens of markets and thousands of contracts. Internal audit teams were constrained by limited visibility into indirect spend, inconsistent pricing enforcement, and fragmented rebate and chargeback processes. The company needed a partner to expand audit coverage, identify leakage, and strengthen controls—without disrupting supplier relationships.

Solution: Profit Recovery & Contract Compliance Program Tailored for Pharma 

PRGX deployed its comprehensive AP Profit Recovery Audit  and Contract Compliance Audit programs, leveraging deep pharma industry knowledge and proprietary analytics. PRGX’s technology-enabled approach focused on high-risk areas including chargeback reconciliation, formulary rebate validation, and returned goods processing. Using the Panoptic® audit platform and Epiphany Data Foundation™, PRGX ingested and normalized large volumes of structured and unstructured data across global business units.

Key findings included: 

• Missed chargeback credits due to contract misalignment
• Duplicate payments and pricing discrepancies across indirect spend
• Unclaimed rebates tied to formulary tiering and volume thresholds
• Inefficiencies in returned product handling and credit issuance 

Go Beyond Fast Recovery with Intelligent Audits 

Recoveries are key part of an audit, but preventing future leakage and finding more efficiencies can lead to the long-term health of your business. Let our experts and AI-powered technology uncover errors and opportunities for improvement across departments and supply chains with PRGX AP Profit Recovery services. Chat with our team of experts about your goals and or watch a demo to see our solutions in action.