Consolidated Audit Saves $12.5M for Major Retailer

A large US retailer was managing two external post-audit firms — and the complexity was costing them. With large inventories, constantly changing prices, and a high volume of promotions to track, every recovered dollar matters. But the effort to claim every dollar lost to overspend had become a bigger hurdle than it was worth — handover delays, duplicated effort, and a 15% slippage rate between firms were driving up fees without improving results. PRGX consolidated the program through the Retail Merchandise Profit Recovery solution, streamlining the process and accelerating recoveries. 

The Challenge: Two Firms, One Problem 

The client maintained relationships with two external post-audit firms — a primary and a secondary. In theory, the secondary existed to catch what the primary missed. In practice, the handover process between firms created pressure, added timelines, and introduced a 15% slippage rate from primary to secondary. That slippage meant additional fees, delayed recoveries, and a process that was more complex than it needed to be. 

The Approach: One Provider, Full Coverage 

PRGX proposed consolidating to a single post-audit provider and extending the audit timeline to give one firm the runway to complete a thorough, full-scope review. The approach was straightforward: eliminate the handover friction, reduce complexity, and let one experienced team own the entire process end to end. 

The Results: Full Coverage, Lower Cost 

Under the consolidated model, PRGX captured 100% of the historical collections that had previously been split across two providers. The client significantly reduced fees through consolidation to a single provider. Recoveries were accelerated, improving cash flow timing without adding operational burden. 

With a single provider managing the full scope, the client gained clearer reporting, faster turnaround, and a more predictable process. Internal teams spent less time managing vendor handoffs and more time acting on insights. 

Ready to Simplify Your Audit and Maximize Recovery? 

PRGX is the global leader in recovery audit and S2P data intelligence. Our tech-enabled programs don’t just recover lost spend — they fix the processes that created the leakage. Speak with a PRGX expert to see how we can help you recover lost profit and refine your processes for future savings.