“We had just established Global Business Services five years ago, and I believe working with PRGX was an excellent way to assess where we stood in terms of our procure-to-pay processes. We had doubts about whether we were paying correctly, if there were any overpayments to suppliers, or if we were missing out on any cash. So, it was truly an excellent project for this purpose, to launch Global Business Services.
Cash recovery is crucial today; it’s the group’s primary objective to enhance cash flow. Therefore, this project was a fundamental part of our goal. Besides the aspect of pure cash recovery, it also helped significantly improve the supplier base. There were many missing data, incorrect emails, and contacts that needed refinement, and we were able to truly enhance our supplier base.
No, I don’t think we could have recovered these additional amounts without this project. Given its success fees, I believe it’s very efficient, and I really emphasize that it has improved our processes significantly. Essentially, many credit notes with suppliers had been overlooked.”