Analyst II

Full Time

6 days ago

Bangkok, Bangkok | TH
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Job Description

Job Title: Analyst II

Date: 2021

Division/Department: Recovery Audit


Reports to: Management

Service Line: Recovery Audit – Non-Commissioned

Band: 3 – Professional

Zone: NA





Type of position:

☒ Full-time ☒Temporary

☒Part-time ☐Other

FLSA Status: Hours________ / week

☐Exempt ☒Not applicable





  • Conducts audits using client data to identify errors and recover revenue
  • Finds, supports, and documents audit and claims operations
  • Produces claims
  • Updates claims management system
  • Bills claims to client
  • Reviews contracts, agreements, paperwork and electronic documents
  • Inspects and evaluates client financial information
  • Provides vendors with claim back-up information
  • Packages claims for vendor and/or client
  • Conducts buyer, contract and document pulls as required
  • Provides support for audit team.
  • Actively contacts vendors as part of the claim production process
  • Independently produces written correspondences to vendor inquiries.
  • Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.
  • Produces number and dollar volume of claims goals as defined by team leader and/or management.
  • Adheres to the overall timing and deadline of an audit cycle.



·        Minimum of 2 years of professional business experience.

·        Professional audit experience is preferred.




Domain/Industry Knowledge & Focus

  • Demonstrated ability to review multiple project types or vendor complexity levels with limited support or claim review before sent to vendors or clients


Data Analysis

  • Demonstrates proficiency in all tools used and is a resource for less experienced staff


Problem identification & Resolution

  • Creatively develops new ideas and solutions through acquired audit knowledge
  • Identifies solutions to complex problems, seeking support as needed


Claim Production & Quality

  • Regularly achieves production levels of claim value or counts in the top 75% of team members producing claims
  • Performs entry-level audit tasks with little supervision
  • Identifies ways to improve audit process and procedures related to own tasks
  • Finds ways to perform tasks more efficiently
  • Demonstrates ability to serve as knowledge resource on some claim concepts to lower-level staff and India teams


Client & Supplier Management

  • Continues to show strong skills in organizing and retaining information received and is able to identify how answers to limited questions may relate to broader concepts
  • Handles correspondence across multiple concepts, accurately interpreting the main issue in vendor/client correspondence and addressing it professionally, in a clear, thorough and concise manner





Maintains a Client Focus

  • Delivers on commitments to clients
  • Understands clients stated needs and requirements
  • Communicates with vendors in professional and timely manner
  • Meets clients’ needs
  • Maintains positive relationships with clients and vendors



Communicates with Impact

  • Communicates in clear and concise manner
  • Values and listens to others
  • Adapts communication to different audiences
  • Shares information in a timely manner



Displays Emotional Intelligence

  • Remains calm and composed with day-to-day challenges
  • Maintains focus when under pressure
  • Recovers from setbacks typical to role
  • Adapts to changes and shifting requirements, and maintains openness to new approaches
  • Aware of own emotions and reactions
  • Builds positive and trusting relationships with colleagues
  • Sees the positive in people, situations and events


Organizes & Prioritizes

  • Organizes info to complete daily work
  • Plans and performs work in systematic way
  • Seeks guidance with competing demands & priorities
  • Manages tasks effectively to deliver work on time
  • Shifts priorities as directed by others


Takes Initiative

  • Takes responsibility for own performance – work done on time and to quality
  • Performs routine tasks without being prompted
  • Anticipates problems might encounter in daily tasks
  • Accepts responsibility for and corrects mistakes
  • Seeks out additional work; offers to help others



Drives for Results

  • Tenacious in overcoming routine challenges, seeks support
  • Completes tasks in timely manner
  • Strives to meet goals and objectives
  • Maintains energy and focus
  • Maintains self-motivation and determination to meet deadlines and expected outcomes



  • Employee Assistance Programme

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