Analyst I

Full Time

2 days ago

Selangor, Selangor | MY
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Job Description 
Job Title:  Analyst II Date:  2021
Division/Department:  Recovery Audit
Reports to:  Management
Service Line:   Recovery Audit – Non-Commissioned           
Band:    3 – Professional                  
Zone:    NA 

Type of position:
☒ Full-time    ☒Temporary
☒Part-time    ☐Other
FLSA Status:    Hours________ / week
☐Exempt                      ☒Not applicable

• Conducts audits using client data to identify errors and recover revenue
• Finds, supports, and documents audit and claims operations
• Produces claims 
• Updates claims management system
• Bills claims to client 
• Reviews contracts, agreements, paperwork and electronic documents 
• Inspects and evaluates client financial information 
• Provides vendors with claim back-up information
• Packages claims for vendor and/or client
• Conducts buyer, contract and document pulls as required
• Provides support for audit team.
• Actively contacts vendors as part of the claim production process 
• Independently produces written correspondences to vendor inquiries.
• Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.
• Produces number and dollar volume of claims goals as defined by team leader and/or management.
• Adheres to the overall timing and deadline of an audit cycle.

• Minimum of 2 years of professional business experience. 
• Professional audit experience is preferred.


Domain/Industry Knowledge & Focus
• Demonstrated ability to review multiple project types or vendor complexity levels with limited support or claim review before sent to vendors or clients

Data Analysis
• Demonstrates proficiency in all tools used and is a resource for less experienced staff

Problem identification & Resolution
• Creatively develops new ideas and solutions through acquired audit knowledge
• Identifies solutions to complex problems, seeking support as needed

Claim Production & Quality
• Regularly achieves production levels of claim value or counts in the top 75% of team members producing claims 
• Performs entry-level audit tasks with little supervision
• Identifies ways to improve audit process and procedures related to own tasks
• Finds ways to perform tasks more efficiently
• Demonstrates ability to serve as knowledge resource on some claim concepts to lower-level staff and India teams

Client & Supplier Management
• Continues to show strong skills in organizing and retaining information received and is able to identify how answers to limited questions may relate to broader concepts
• Handles correspondence across multiple concepts, accurately interpreting the main issue in vendor/client correspondence and addressing it professionally, in a clear, thorough and concise manner


Maintains a Client Focus
• Delivers on commitments to clients
• Understands clients stated needs and requirements
• Communicates with vendors in professional and timely manner
• Meets clients’ needs
• Maintains positive relationships with clients and vendors

Communicates with Impact
• Communicates in clear and concise manner
• Values and listens to others
• Adapts communication to different audiences
• Shares information in a timely manner 

Displays Emotional Intelligence
• Remains calm and composed with day-to-day challenges
• Maintains focus when under pressure
• Recovers from setbacks typical to role
• Adapts to changes and shifting requirements, and maintains openness to new approaches
• Aware of own emotions and reactions
• Builds positive and trusting relationships with colleagues
• Sees the positive in people, situations and events

Organizes & Prioritizes
• Organizes info to complete daily work
• Plans and performs work in systematic way
• Seeks guidance with competing demands & priorities
• Manages tasks effectively to deliver work on time
• Shifts priorities as directed by others

Takes Initiative
• Takes responsibility for own performance – work done on time and to quality
• Performs routine tasks without being prompted
• Anticipates problems might encounter in daily tasks
• Accepts responsibility for and corrects mistakes
• Seeks out additional work; offers to help others

Drives for Results
• Tenacious in overcoming routine challenges, seeks support
• Completes tasks in timely manner
• Strives to meet goals and objectives
• Maintains energy and focus
• Maintains self-motivation and determination to meet deadlines and expected outcomes

• Employee Assistance Programme


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